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Steve Madden Reviews: The ultimate Guide

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Update Your Wardrobe With Steve Madden’s Stylish, Comfortable and Affordable Shoes

About Steve Madden

This Steve Madden review delves into the lifestyle line and assesses the benefits and drawbacks of the brand. Steve Madden is a renowned footwear brand noted for its avant-garde, trendy, and one-of-a-kind designs. The SM brand has evolved into a complete lifestyle destination for footwear, handbags, and accessories, with over 80 countries of distribution.

For thirty years, Steve Madden has been creating fashionable shoes, handbags, and accessories. The Iconic brand is most well-known for producing high-quality, one-of-a-kind, and innovative footwear.

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Steve Madden Review


Quality: Very Good

Customer Service: Good

Value For Money: Very Good

What We Like
  • Innovative, high-quality shoes

  • Affordable shoes

  • The sustainable Cool Planet range.

  • You get 20% off your first order by signing up

What We Don’t Like
  • There are some customer service complaints

Is Steve Madden Worth It? The majority of Steve Madden reviewers expressed positive sentiments about the brand, stating that the shoes were incredibly stylish, comfortable, and affordable. These shoes would be an excellent addition to any wardrobe, and with so many styles available, you’re sure to find the perfect pair for any occasion. While the shoes are not inexpensive, they are also not the most expensive branded shoes, and thus we believe they offer excellent value.

These shoes would be an excellent addition to any wardrobe, and with so many styles available, you’re sure to find the perfect pair for any occasion.

During our review, we came across several negative reviews, most of which focused on the company’s poor customer service, but these accounts for a small percentage of reviewers.

 

Are Steve Madden Shoes True to Size?

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According to our research, the majority of Steve Madden consumers say the brand’s shoes run true to size, but a minority believe you should size up. At the end of the day, each shoe fits and feels uniquely, which is why we recommend reading the evaluations posted on each shoe’s page before to making a purchase. 

How Do You Take Care Of Steve Madden Shoes?

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To keep your Steve Madden shoes looking great, you can follow the steps:

Shoes or belt buckles  – Utilize a previously used toothbrush and some toothpaste. Then, using a damp rag, wipe away. 

Cowhide, calfskin, and kidskin – Maintain a high level of polish. Polishing shoes maintain their appearance and soften the leather. As a preventative measure, several coats of transparent polish should be applied before the shoes are worn for the first time. 

Shoes made of fabric – Hand wash and air dry some fabric shoes at least once a month to keep them looking new. Maintain the shape by stuffing it with newspaper and replacing it as it becomes saturated. Newspaper assists in expediting the drying process. 

Nubuck – To remove surface dirt, wipe with a cloth or use a soft brush. 

Patent Leather – With a damp cloth, wipe away surface soil. Apply a soft cream polish or a thin film of Vaseline petroleum jelly on an as-needed basis. Apply conditioner or preservative to leather to keep it flexible—clean patent leather with Windex for best results. 

Animal reptile (alligator, lizard, crocodile, snake) – Only a soft cloth wiped with the grain should be used to polish the snakeskin. A light spray of hairspray will assist in keeping the grain down. 

Satin – Visits to the dry cleaners regularly will keep them looking new. 

Suede footwear – Clean with a suede brush or light sandpaper. This raises the nap of the leather and also helps to remove dirt. Never use water on suede, as the dissolved minerals will typically cause spotting. You can use fine sandpaper to remove stains such as paint or glue. Spots can be removed using a gum eraser or the soft side of an emery board. 

Steve Madden Customer Reviews

Naturally, customers opinions are a great way to decide if you should spend your hard earned cash on a brand, so GNGuide conducts additional research on Steve Madden shoes as part of this review to gain a better understanding of what Steve Madden’s customers think about the products.

Firstly, we began our search on the Influenster website. Steve Madden shoes are extremely popular, with over 3,600 reviews and an average rating of 4.6 stars.

Customers expressed their admiration for this brand of shoes, stating that the quality is exceptional and that they are fashionable and classy. Customers also made more positive comments about the Steve Madden brand’s incredible designs and fit.

In contrast, we also found various negative reviews, the majority of which were directed at the company’s customer service team; orders were not received, customers had difficulty obtaining refunds for ill-fitting shoes, and shipping times were lengthy.

Customer Review:

I recently got the “chunky match pink trainers” as a gift for Mother’s Day, and I love them. Comfy, fashionable, and look amazing with a pair of joggers. I would say order a size bigger, and they’re quite small to start with.

Five-star review @Influenster

The main webpage states “free ground shipping on orders over $50”, but what it fails to state is that sale items are NOT included in this, and shipping is $8.95. This is extremely misleading advertising. Companies should stop sneaking money out of their customers and be honest in their advertising.

One-star review @Influenster.

Steve Madden did not fare as well on the Trustpilot site. However, there were far fewer reviews than on the Influenster site.

81 percent of the 16 reviews gave the brand a negative rating and expressed dissatisfaction with their orders.

In common with the negative reviews we discovered on the Steve Madden website, customers complained about the company’s poor customer service,

Notwithstanding the negative reviews, Steve Madden’s Facebook page has over 1.4 million likes, which is incredible, 224 people have expressed their opinions about the brand on the social media platform, and the company has a 2.5-star rating. Once again, poor customer service was a common theme in the reviews.

Furthermore, Steve Madden’s Instagram account has over 2.6 million followers and posts new and exciting designs regularly.

Where Can You Buy Steve Madden?

The complete SM collection is available at stevemadden.com. Alternatively, the shoe collection is available in a variety of stores across the country and on Amazon.

Steve Madden Women’s Shoes Review

Steve Madden’s Kandi Flats Review

Kandi is a gorgeous loafer-slide decorated with a horse bit. These flats look particularly good when coupled with a cashmere sweater and relaxed thin slacks for an effortless-elegant ensemble from head to toe. Additionally, the Kandi flats have a 0.5-inch heel, a leather or synthetic upper, a synthetic and fabric lining, and a synthetic sole. You can purchase them in camel suede, black crocodile, black leather and also white leather.

Are Steve Madden’s Kandi Flats Worth It? Customers praised the shoes’ softness and comfort, as well as their ability to lend beauty to an outfit. Many reviewers urged prospective buyers to size up because these Steve Madden flats can be small.

Steve Madden Lessa Heels Review

The LESSA shoe is undeniably a nicely proportioned platform sandal with a high heel and feminine ankle strap. The heels look good with both formal gowns and fun “going-out” outfits. These 4.75-inch heels feature suede, lucite, or synthetic uppers, a synthetic sole, and a 1.25-inch platform.

Are Steve Madden Lessa Heels Worth It? Customers praised the shoes’ flawless fit; and shared that the heels are comfortable and sexy, and they adored the compliments they received.

Love the color and shoe. I have wide feet, so I opted for a larger size, but it seemed like these shoes run small. I feel like I should have ordered two sizes up. Other than that, great shoes pretty comfortable.

Four-star Review @Steve Madden.

Steve Madden Boots Review

Steve Madden Amulet Black Leather Chelsea Boots Review

Jewelry-meets-footwear! The stretchy pull-on shaft of the Amulet boots is elevated by a rhinestone-adorned strap, while a thick heel and treaded sole provide support and stability.

Are Steve Madden Chelsea Boots Worth It? Customers commented on how comfortable and stylish the Chelsea boots are and how well they pair with various outfits. A few negative reviews highlighted how narrow and stiff the Chelsea boots were, in addition to running small so some customers could not put them on.

Evelina Booties Review

Because of its sky-high stiletto heel and aerated knit upper, the Evelina boot has a sizzlin’ hot look and a breezy sensation. Step into this open-toed stunner and show off your new Pedi! These 4.5-inch heeled booties are made of textile and vegan leather and feature a textile lining, a vegan leather sock, and a synthetic sole. The Evelina boots cost $119.95 and are available in black, bone, burgundy, and pink. 

Amulet Black Leather Chelsea Boots Review Analysis

Are Evelina Booties Worth It? Reviews stated these booties were extremely high but extremely comfortable and, of course, looked fabulous. One customer advised that because the shoes are so high if you are not accustomed to wearing heels, bring some flats.

The fit was fine except for the way the shoe is made near the toes. I didn’t like how the top of the toe opening fit across right on the main “knuckle” of my ties do that is rubbed in a very uncomfortable manner. Also, the opening exposed too much toe that it gave a weird look.

The feel of the fabric was excellent, and I liked how it slides on my foot. Read more about the review stating Too much toe exposure, size was perfect. It would have been a perfect bootie if the toe opening was lower so that less toe was exposed and the top of the opening was over a part of the toe that doesn’t bend. I had to return them.

Two-star Review @Steve Madden

Love this pair!! Perfectly goes with my Wardrobe.

Five-star Review @ SteveMadden

Steve Madden Troopa Combat Boots Review

The Troopa is a fighting boot that will draw attention to you. Chic girls all across the world are wearing them with everything from leggings and flannel to floral summer dresses. Lace-up combat boots with a one-inch heel have a leather or velvet upper, a synthetic sole, and an inside zipper. 

Are Steve Madden Troopa Combat Boots Worth It? Customers commented that these boots would never go out of style because they are so comfortable, simple to put on and take off, and are versatile. There were a few one-star reviews; some customers expressed disappointment that the combat boots smelled of polish, while others felt the boots’ quality was insufficient for the $80 price tag

This boot is so comfortable from the first wear, and it’s easy to put on and take off due to the zipper. I like the height of the shaft cause you can style it folded and just lace it up to the middle. Great price for the product quality highly recommend.

Five-Star Review @Steve Madden

Very cheaply made: plastic zippers, one zipper was a hard struggle to unzip, the other would not unzip at all, the zippers were not long enough to get your foot into the one boot at all, even with the laces completely loosened! Not worth the $80 price.

One-star Review @Steve Madden

Steve Madden Sandals Review

Steve Madden Meridian Platform Sandals Review

The Meridan espadrille is great for bohemian outfits, with a big wedge sole and strong foot-hugging straps that ensure a secure fit and a stable stride. The platform sandals have leather and vinyl uppers, a four-inch heel, and a 0.75-inch platform. 

Are Steve Madden Platform Sandals Worth It? According to reviewers, the wedges are adorable and comfortable to wear; they go with literally any outfit and are stylish and fun. Negative comments were made about how uncomfortable and poorly constructed these platform sandals are.

Steve Madden Brielle Slides Review

Put on Steve Madden’s Brielle slides and let your stride shine! For an ultra-glamorous appeal, the glittering top of this slide is embellished with an array of big rhinestones. The upper of these slides is embellished with vinyl and vegan leather, with a synthetic sole and a 0.25-inch heel height. Brielle slides are $79.95 and come in a variety of colors, including nude and pink. 

Are Steve Madden Slides Worth It? The customer thought the slides were lovely, well-made, and comfortable. They also dressed up a casual look. The majority of negative reviews mentioned issues with jewels falling off and the noise made by the jewels while walking.

These are definitely the most gorgeous sandals ever! However, the jewels make so much noise with every step I take that it’s quite embarrassing. Others can definitely hear me coming and going when I’m wearing them. Not a fan

Two-star Review @Steve Madden

Steve Madden Sneakers Review

Steve Madden’s Bobbi30 Platform Sneaker Review

Bobbi, from Steve Madden’s 30th Anniversary Capsule Collection, has a frame-enhancing flatform sole that adds just the right bit of excitement to the shoe. These platform sneakers have a 1.75-inch platform with an upper made of leather, cloth, or synthetic materials. 

Are Steve Madden Platform sneakers Worth It? Reviewers shared these sneakers are comfortable, true to size, and high-quality. A few negative reviews were pointing out the material’s cheap appearance and the lack of arch support.

Steve Madden Men’s Shoes Review

Steve Madden’s Pointe Mens’ Loafers Review

A well-fitting pair of loafers completes any shoe collection. They look good with suits, shorts, and other office clothing. That is, they are extremely adaptive. Steven Madden’s Pointe loafer is a timeless style. It has a one-inch heel and a leather upper with a synthetic outsole. This is a great loafer that you can wear every day. 

Steve Madden Kids Shoes Review

Steve Madden JTravel Kids Shoes

This studded kids’ sandal is a must-have for the children in your life. She’s excellent for sprucing up those adorable tiny dresses, with her slim straps crossed and metal pyramid studs. 

Are Steve Madden kids shoes Worth It? One reviewer gave these children’s sandals a three-star rating, stating that they are adorable, but run small, so size up if your child has wide feet.

Cool Planet By Steve Madden Review

Steve Madden introduced Cool Planet, a sub-brand devoted to affordable, sustainable footwear, in March 2021.

The initial collection includes casual sneakers and sandals constructed entirely of recycled, renewable, and environmentally friendly materials. 

Along with the renewable component, each shoe is manufactured in third-party factories that adhere to strict human rights and environmental standards. 

The shoes are designed for a generation that envisions a world in which fashion and sustainability coexist, where the status quo is defined by using less, reusing more, and being transparent. 

  • Use Less: Utilize materials that conserve natural resources, require less water and energy to manufacture, and are free of hazardous chemicals. 
  • Reuse More: Keeping used materials such as water bottles and memory foam out of landfills and repurposing them is part of the companies effort to close their production loop. 
  • Being Transparent – The company will detail the material composition of each shoe and report on our global tree-planting projects regularly. 

So, how are they going to do this:

Superior Materials 

Steve Madden is working hard to create shoes that are more sustainable while still delivering today’s fashion. To do this, they are turning to innovative materials and processes that are gentler on the environment and ensure continuous improvement and adaptation as they learn. 

Outsoles Made from Recycled Materials 

The outsoles from the Cool Planet Range are constructed entirely of recycled plastic and rubber.  Most plastics are made from oil, a finite resource, so this is a significant change. 

Fabrics Made from Recycled Materials 

Recyclable materials divert precious resources away from landfills; they also consume less water, energy, and raw materials during the manufacturing process. 

Shoelaces Made from Recycled Materials 

The Companies shoelaces are made of recycled cotton, polyester, or fibers made from recycled plastic bottles, yet another way they are keeping materials out of landfills. 

Polyurethane Based on Water 

This material is solvent-free and requires less energy to manufacture than conventional PU. Additionally, it generates less waste and pollution of the environment during the manufacturing process. 

Algae Foam

BLOOM®️ is an algae-based EVA foam made with algae biomass that might otherwise contaminate vital water sources. It is a carbon-neutral material that reduces our reliance on non-renewable petroleum.

Superior Packaging

Steve Madden’s shoe boxes are 100% recyclable and comprise 90% post-consumer waste.

Steve Madden Cool Planet Junee Wedges

Confidently walk-in recycled-material wedges that elevate your look to new heights of sustainable style. These sustainable Wedges feature Suedette straps made from recycled polyester, a faux leather lining made from water-based polyurethane, and a cork-wrapped outsole made from recycled synthetic rubber.

Cool Planet Junee Wedges retails for $79.

Steve Madden Cool Planet Maisyy Slip-on Sneakers

Slip-on sneakers with a fun, modern twist combined with organic, recycled materials equal classic footwear with an ethical edge. These recycled slip-on sneakers with a one-inch heel feature canvas uppers made with organic cotton. The microsuede lining is made from recycled polyester, and the outsole is constructed entirely of recycled thermoplastic rubber.

Cool planet maisyy slip on sneakers retail for $69.

Cool Planet Tree Planting Project

After purchasing your shoes from the Steve Madden’s Cool Planet collection, enter your email address to receive information about your tree planting project. One Tree Planted is a non-profit organization dedicated to global reforestation efforts. Steve Madden will plant a single tree supporting local biodiversity for every pair of shoes purchased from Cool Planet.

Steve Madden Promotions and Discounts

Steve Madden reviews

GNGuide has discovered no discount codes for Steve Madden Shoes as part of this review. Check out our Steve Madden Promo page to view all current offers. In addition to regular sales you can save money by becoming an SM Pass member.

Become an SM Pass Member

Join the Free Steve Madden Pass and receive free shipping on orders over $50, 20% off your first purchase, and 10% off all subsequent purchases. For $49.95, join Steve Madden Pass+ and receive free shipping on orders over $50, 30% off your first purchase, and 20% off all subsequent purchases.

Women’s Steve Madden Shoes Sizes

US SizesEuro SizesUK Sizes
4352
535 – 363
636 – 374
737 – 385
838 – 396
939 – 407
1040 – 418
1141 – 429
1242 – 4310
SM Women’s shoe sizes comparison chart

Women’s shoes are also available in half sizes.

Steve Madden’s Men’s Shoe Size Comparison Chart

US SizesEuro SizesUk Sizes
6395.5
7406.5
8417.5
9428.5
10439.5
114410.5
124511.5
134612.5
144713.5
154814.5
164915.5

Shoes are also available in half sizes.

About Steve Madden

Steve Madden review

Steve Madden started as a modest $1,100 investment in 1990 has grown into one of the footwear industry’s most recognizable brands. Steve Madden revolutionized the shoe industry from a factory in Queens, New York, by fusing years of expertise with unique, innovative, and creative designs. Influenced by rock’n’roll and his New York upbringing, his vision of providing an opportunity for on-trend individuals to express their uniqueness is innovative, bold, and inspiring.

Steve Madden Contact Details

In the case of a problem with your order, you can contact the Steve Madden Customer Service team in various ways:

  • Call them on 1 (888) 762 3336
  • Live chat is available at the top and bottom of every page.
  • Email: Info@stevemaddendirect.com
  • Address: Steve Madden Ltd, Attn: Director of customer service, Ecommerce, 52 – 16 Barnett Ave, Long Island City, NY 11104.

Steve Madden Frequently Asked Questions

Where Are Steve Madden Shoes Made?

As a result of the US-China trade war, Steve Madden is diversifying its supply chain away from China. The corporation is scheduled to acquire commodities from Mexico, Cambodia, Brazil, and Vietnam this year. Additionally, the company operates manufacturing plants in León, Mexico, Brazil, and Vietnam—all of which have grown as prominent sourcing locations while the world’s two major countries’ trade relationships remain shaky.

Steve Madden Shipping Information

Standard orders under $50 will be charged $8.95 in shipping and should arrive within three to seven business days. Orders over $50 in value will receive free shipping (limited time only.- please check the SM website).

Free shipping is only available to addresses within the United States of America, excluding Alaska, Hawaii, the US Virgin Islands, Puerto Rico, Guam, and military and Air Force bases.

Two-day delivery is $18 and takes approximately two business days, while next-day delivery is $30 and takes about one business day.

Shipping is $24.95 per order to Hawaii and Alaska, and your package should arrive within seven business days.

Customers from the US Virgin Islands, Puerto Rico, and Guam should allow up to two weeks for delivery and will be charged $24.95 per order.

Customers from military and Air Force bases will pay $14.95 per order, with delivery taking approximately one to two weeks.

Steve Maddens Return Policy

Except for clearance items, which are final sale, all unworn merchandise may be returned within thirty days of delivery. Returns will be credited to the original payment method. Additionally returns and exchanges are accepted at any Steve Madden store, via email, or in person.

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