Charlotte Tilbury Makeup Review: The Ultimate Guide!

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Charlotte Tilbury is a cosmetics brand created by the same-named celebrity makeup artist. From makeup bag essentials to skincare for all skin types and ages, the brand has something for everyone. 

This Charlotte Tilbury review delves into the English make-up artist’s brand to see what makes customers so enthusiastic.

Charlotte Tilbury review

Charlotte Tilbury Top Picks

  • The Hollywood Contour Duo
  • Pillow Talk

Our Rating

Charlotte Tilbury Makeup Review

Charlotte Tilbury caters to makeup enthusiasts of all ages and skin types with a diverse range of products. This high-end makeup brand has received numerous awards and has been featured in numerous publications, as well as being favoured by supermodels and celebrities alike.

According to the brand,

“everyone deserves to look and feel like the most beautiful version of themselves every day through the power of makeup.”

@Charlotte Tilbury

The brand does its part to help women achieve that goal by not only producing beautiful, high-quality, and simple-to-use products, but also by providing gorgeous make-up tutorials and virtual consultations with the brand’s live beauty experts.

Where Is charlotte Tilbury Located?

The brand is based in London and is one of the most well-known makeup experts in the United Kingdom.

Charlotte Tilbury Virtual consultations

In addition to skincare and makeup, CharlotteTilbury offers virtual consultations, allowing you to discover beauty secrets from the comfort of your own home.

The brand provides both free virtual consultations and paid consultations. You can book 15 minutes with a beauty expert for free and ask any questions you have.

If you want more than 15 minutes, you’ll need to book one of the paid consultations, such as ‘learn charlotte’s beauty secrets,’ where you’ll get 30 minutes to learn all about Hollywood secrets used on celebrities and supermodels. Alternatively, you might be interested in the ‘create your dream bridal makeup look’. During this 60-minute session, you will be shown how to create your dream wedding look.

Are Charlotte Tilbury Cruelty Free?

Charlotte Tilbury Beauty has received the Leaping Bunny certification from Cruelty Free International, which is the internationally recognised gold standard in cruelty-free beauty and is awarded to brands that meet stringent globally-applied criteria. Since its inception in 2013, Charlotte Tilbury Beauty has been committed to cruelty-free practises.

Are CharlotteTilbury’s Products Gluten Free And Vegan?

The brand offers many products for their vegan friendly customers, however they cannot guarantee their products and ingredients have not come into contact with gluten.

Charlotte Tilbury lipstick

Pros And Cons Of charlotte Tilbury

What We Like!

  • Free samples
  • Great range of beauty products for all skin types and ages
  • Free shipping and returns

What We Don’t Like!

  • More expensive than similar brands
  • No Gluten Free options

charlotte Tilbury Customer Favorities

Charlotte Tilbury magic cream

Charlotte’s Magic Cream

Charlotte Tilbury contour wand

Hollywood Contour Wand

Charlotte Tilbury reviews

Bigger Brighter Eyes

Charlotte Tilbury Review

Now that we’ve learned everything there is to know about Charlotte Tilbury, let’s find out what customers think about the brand’s bestselling powders, liquids, and makeup.

Charlotte Tilbury Pillow Talk Collection

The first thing that comes to mind when you think of Charlotte Tilbury is ‘Pillow Talk Lipstick.’ Because of its inclusive matte, nude pink shade, the shade dubbed the perfect neutral is incredibly popular with consumers all over the world.

The hydrating orchid and lipstick tree extracts in this flattering nude-pink shade keep your lips hydrated for more than 10 hours.

Due to the obvious success of the lipstick, the brand now offers three shades to suit every skin tone:

The Pillow Talk lipstick has received over 1,800 reviews, with an average rating of 4.3 stars. A whopping 1,289 of the reviews are five stars. 

Charlotte Tilbury pillow talk lipstick


Charlotte Tilbury pillow talk medium
Charlotte Tilbury Pillow Talk intense

To date the Pillow Talk lipstick has received over 1,800 reviews and garnered an average review rating of 4.3 stars. A staggering 1,289 of those reviews are five stars.

What Customers Say!

With so many glowing reviews, it’s safe to say this lipstick is a fan favourite. Reviewers praised the lipstick for a variety of reasons, including: 

  • Only lipstick I wear – perfect for every day and for the evening.
  • Stays on all day!
  • Absolute Favorite nude lipstick
  • Color is perfect, just the right amount of pink and smells lovely
  • Stunning – color is the most perfect nude shade.

In contrast, not all reviewers agreed with the positive reviews. Customers who were dissatisfied said the lipstick couldn’t be seen and didn’t last. Furthermore, they stated that the colour did not suit them and that they disliked it.

Furthermore, as Charlotte Tilbury’s Pillow Talk is so popular, the brand created a collection of products that includes blush and eye shadows.

Charlotte Tilbury pillow talk reviews
@Charlotte Tilbury Pillow Talk

Charlotte Tilbury Magic Cream

This magic cream moisturiser has won 11 awards and is a popular choice among Charlotte Tilbury fans, celebrities, supermodels, and experts alike.

The groundbreaking results-driven formula contains a matrix of oils and supercharged skincare ingredients, as well as SPF15, to not only moisturise but also transform the appearance of tired, dull skin.

Charlotte Tilbury magic cream
@Charlotte Tilbury Magic Cream

This excellent moisturiser has a 4.6 star rating based on 3,471 reviews.

What Customers Say!

From comments such as ‘This cream has truly changed my complexion and my life!’ to ‘they call this magic cream, and believe me, this is exactly what it is….magic!’ you’ll find customer after customer raving about the product.

In contrast, we found a few dissatisfied customers who claimed the magic cream did nothing for their skin, that it was greasy, and that the smell was overpowering.

Charlotte Tilbury Contour Wand

Get beautifully sculptured cheekbones instantly with the Charlotte Tilbury Contour wand. The bendable formula can be dispensed evenly for a natural finish using the simple cushion applicator.

Charlotte Tilbury contour wand

The contour wand received mixed reviews, with an average rating of 4.4 stars out of 586 reviews.

What Customers Say!

Customers first and foremost loved the contour, stating that the formula is amazing and simple to use; however, many were conflicted in their opinions because they disliked the lack of product received for the price charged.

Hollywood Flawless Filter

Another Charlotte Tilbury award winner is the Hollywood Flawless Filter, which was inspired by the perfecting properties of social media and the illuminating effect of Hollywood lights. The filter blurs, smoothes, and illuminates your skin to give you a lovely glow.

Charlotte Tilbury flawless filter

The Flawless Filter is a fan favourite, with 623 reviews and an average rating of 4.8 stars. Over 85% of customers rated the product five stars, indicating its popularity.

What Customers Say!

Customers unanimously agreed that the Flawless Filter is amazing, and they shared numerous other positive comments:

  • It can be worn alone with a light dusting of powder for a natural glow.
  • My skin has never looked better.
  • It’s flawless, and my skin looks so healthy and youthful.
  • It gives my face some coverage while also giving me a nice healthy glow.
  • With a small amount of product, it creates a soft focus effect.

Customers who were dissatisfied, which were few and far between, shared how they had high hopes for the product but found it to give their skin a strange sheen or made their pores look larger and more visible.

Charlotte Tilbury Setting Spray

The Airbrush Flawless Setting Spray primes and sets your makeup for up to 16 hours, giving you the perfect look every day. The spray holds your look in place for that just-applied look.

The delicately scented high-performance formula works in tandem with your foundation, concealer, bronzer, and powder to provide a weightless veil of hydration and a flawless finish.

Charlotte Tilbury setting spray

Once again, this is a popular choice among customers. The setting spray has over 1000 reviews and a 4.6 star average rating. 

What Customers Say!

While reading the reviews for the Charlotte Tilbury setting spray, it became clear that this spray actually works; review after review expressed the consumers’ satisfaction that the spray not only leaves their skin looking healthy and fresh, but it also keeps their make-up in place all day. Among the comments are: 

  • The finish is flawless and seamless. 
  • Durability 
  • Really light and smooth. 
  • Sets makeup well and lasts all day.

The majority of dissatisfied customers complained about damaged products and the return process. Additionally some reviewers shared the setting spray did not work as well as they had hoped.

Similar retailers:

charlotte Tilbury Reviews From Other Sources

As part of our Charlotte Tilbury review, GNGuide visits various review sites to get a better understanding of what customers think about the brand’s beauty products.

Our investigation began on Trustpilot, where the company has over 2,500 reviews. Of those 2,500 reviews, 75% were five stars, while only 17% were one star.

The reviews on Amazon, like those on other review sites, show how popular the brand’s products are:

  • There are 56 reviews and a five-star rating for the icon eyeshadow palette.
  • The Airbrush Flawless Setting Spray, has 327 reviews with a 4.5 star rating.
  • Magic Eye Rescue has a 4.5 star rating based on 129 reviews.
  • Lip Lustre pillow talk has 239 reviews and a 4.4 star rating.

MakeUpAlley was our last stop, and the brand did not fare as well as it had on other sites, receiving an average rating of 3.6 stars from 1,718 reviewers.

Charlotte Tilbury reviews

Customers’ opinions:

Customer service:

Customer service received a mixed response. While the vast majority of customers were satisfied, a few complained about poor communication. Customers reported that the CT team ignored their calls and messages or took a long time to respond. A number of reviewers also reported missing or damaged orders, to which the customer service team failed to respond. On the plus side, many customers have reported that the team has been responsive and prompt in the last few days.

Quality: Without a doubt, the CT products are of the highest quality. Customers recommend Charlotte Tilbury if you want beautiful, elegant makeup. We found review after review praising the different products, highlighting how they have helped their skin or how good they look. A few complaints about product quality were received, but they mostly dated back to 2020 and were few and far between.

Price: The products’ prices received mixed reviews. Some customers thought the products were overpriced, while others were undecided because they liked the products but would only buy them if they were on sale, yet others thought the brand provided excellent value for money.

charlotte Tilbury Social Media Stats

In addition to being featured in numerous fashion magazines and make up artist to the stars The Charlotte Tilbury makeup brand also has a sizeable following on both its Facebook and instagram pages. The @CTilbury makeup Facebook page has more than 900k followers and the @ctilburymakeup has more than 4.3m followers. Both pages are an excellent way to keep up with the brands latest news and products.

Where Can You Buy charlotte Tilbury?

You can purchase the brands gorgeous make up products from their online store Additionally you can find selected products at Amazon and other makeup retailers. The Charlotte Tilbury products are available in 76 countries so you’ll find the makeup range in large retail stores across the globe.

Charlotte Tilbury reviews3

charlotte Tilbury Promotions and Discounts

We look for discounts and promotional codes as part of our GNGuide charlotte Tilbury review to ensure you get the best deal possible.

Sign Up To charlotte Tilbury Emails

When you sign up to emails from the beauty brand you will not only receive 15% off your next order you will also received emails about products, offers and get great beauty tips.

Loyalty Programme

Signing up for the loyalty programme comes with many perks. To begin, the brand will give you 15% off your first order if you sign up for emails. You will also receive gifts with your second and third orders and have the opportunity to become one of Charlotte’s Stars and unlock the Magic Vault. You’ll also be able to take quizzes to win prizes and gain access to exclusive beauty experiences.

Refer A Friend

When you refer a friend you both will receive 15% off your next order.

Complimentary Samples

For every order you make on, you can choose two free samples. Samples are limited and subject to change at any time.

About charlotte Tilbury

Charlotte Tilbury launched her cosmetics line in 2013 in London, England. Her innovative and inspiring ideas are helping to change the face of the global beauty industry. From the start,  she wanted to share her makeup tips and tools so they are accessible to people of all ages.

Charlotte is now one of the most well-known makeup artists in the UK, and her award-winning, record-breaking makeup and skincare company is thriving.

Charlotte Tilbury review1

Contact charlotte Tilbury

If you require any more information, or if you need to contact the brand directly, you can contact their support team:

  • Call: 1 (855) 528 8495
  • Use the contact form
  • Check out their FAQs page
  • WhatsApp: +44 (758) 465 9697
  • Live Chat

charlotte Tilbury Frequently Asked Questions

Charlotte Tilbury reviews2

Does charlotte Tilbury Have a Return Policy?

Within 30 days of purchase, the brand accepts free returns of unused or gently used items for a full refund. It may take up to ten working days for a refund to appear in your account.

charlotte Tilbury Shipping Policy

On all orders, Charlotte Tilbury provides free standard ground shipping. If you choose free shipping, most in-stock items will arrive within 3 to 5 days of your order.

If a shoprunner customer is logged into their account when making a purchase, they will receive free two-day shipping. Additionally, Express shipping is $10.95 or free on orders over $150, and items are delivered within two business days.

Charlotte Tilbury makeup

charlotte Tilbury Review Conclusion: Is The Makeup Brand Worth It?

Charlotte Tilbury is a worldwide sensation, so it goes without saying that the brand is well worth the investment. Is it, however, worthwhile for everyone?

We believe it is; the products are incredible; they are unique, high-quality, made for everyone, and most importantly, they work.

The only drawback to the brand is that the products aren’t cheap, so they’re not for everyone. However, you don’t have to replace your makeup kit all at once, so keep an eye out for the great promotions.

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