Primo Water Dispenser Review: The Ultimate Guide

Our reviews are unbiased, objective, and non-sponsored. When you buy via links on our site, we may earn a small commission at no cost to you. As an Amazon Associate, we earn from qualifying purchases.

Primo Water provides safe drinking water that promotes healthy living. The company is well known for its high-quality, environmentally friendly filtered water and a wide variety of water dispensers. We explored a range of products in this Primo Water Dispenser review to see if Primo Water achieves its goals and why it is so popular.

primo water dispenser review5

About Primo

Primo Water, which was started in 2004, takes great pride in making sure that drinking water is safe and healthy for people, families, and the environment. All of these things can be found in the water that comes out of your water tap. A company like Primo that makes clean and safe drinking water is a great way to say goodbye to poisonous drinking water.

Primo Water, which was founded in 2004, takes pride in providing safer drinking water that promotes healthier lives, families, and the environment. Chlorine, fluorine compounds, trihalomethanes, hormones, and pesticides can all be found in tap water, so having a company like Primo that produces clean and safe water is a great way to say goodbye to poisonous drinking water. 
@Primo Water

It’s easy to see how Primo’s water compares to the maximum contaminant levels and the government’s goal in the graph above. This article talks about how Primo’s water has to go through a long process to get to this level.

Who Are Primo Water Dispenser For?

People who live in places where water has been polluted in the past may be worried about possible toxins in their water. It’s a big deal to Primo Water that they can give people access to clean water while also causing very little pollution. Those who like filtered water but don’t want to spend money on single-serving bottles will like the brand’s gallon bottles. When you’re finished with them, Primo Water picks them up, cleans them, and reuses them again. These containers are then reused to make new things, like a new car.

Primo Water’s water delivery service and modern water dispensers are a big help to businesses that need fresh water on a regular basis.

Where Is Primo Located?

Primo Water is an American-Canadian water corporation headquartered in Tampa, Florida. We have been unable to determine where the brand dispensers are manufactured.  

Do Primo Offer a Delivery Service?

For the most dependable and efficient water delivery, you may purchase a Primo Water Delivery service, which will send bulk bottled drinking water directly to your doorstep, ensuring that you never run out! After registering on the company’s official website, you’ll begin receiving water from one of the company’s local filtering and bottling partners. You can customize the amount of water you receive and when you receive it.

Primo Water Dispenser: Pros And Cons

What We Like!

  • Offers high quality filtered water
  • Primo Water is free from toxins
  • Environmentally friendly.


  • Some customers found the water dispensers leak

Primo Water Dispenser Review

Primo Water offers a wide variety of water dispensers, including bottom load, top load, and portable models. This evaluation examines several of the brand’s best-selling products.

HTRIO Bottom Loading water dispenser with Single Service Coffe K-cup machine Review

primo water dispenser reviews
Source: Primo Water

The hTRIO Water Dispenser from Primo brews K-cup beverages and delivers cold and hot water on demand, combining various kitchen appliances into one space-saving design. Additionally, it includes built-in storage for twenty K-cups. To prepare a tasty hot beverage, simply insert your favorite K-cup pod into the drawer or use the supplied reusable coffee filter. With 5 gallons of on-demand filtered water, you can brew cup after cup without having to refill a reservoir.

Without a doubt, Primo’s unique bottom-loading design makes bottle replacement simple as you simply slip the bottles into the cabinet below. Furthermore, the primo bottom load water dispenser includes premium features such as a fast-flow dispensing system that allows you to quickly fill pitchers and pots, an LED nightlight, and a one-handed cold water dispensing paddle.

primo bottom load water dispenser Customer Review Analysis

primo water dispenser reviews1
  • Reviews: 404
  • Review Rating: 4.5 out 5 stars

primo bottom load water dispenser Customer Views


Numerous reviewers commented on how convenient and simple the primo water dispenser is to use, as well as how pleased they are that it consistently supplies high-quality water. Additionally, several reviewers have had their dispensers for several years and discovered that they are still in use and operate well. While reviews praised the water, the coffee side of the machine did not fare as well, with many stating that the coffee was mediocre. They noted that the water comes out too quickly and produces very weak coffee.


Customers appreciate how easily the bottles slip into the dispenser’s bottom, since many struggle to lift the bottles when they are placed at the top. Additionally, they enjoy the variety of alternatives provided by the dispenser. For example, one client mentioned that he enjoyed hot water for porridge, cold water to quench his thirst, and coffee at the push of a button.

Convenience of use

One thing that came through loud and clear in the evaluations was how simple it was to use and set up. Additionally, the machine is really easy to clean, especially with the clear instructions provided by Primo.

Primo Countertop Water Dispenser Review

primo water dispenser reviews
source: Primo Water

Primo’s Countertop Water Dispenser delivers fresh, room-temperature water instantly. The dispenser’s straightforward design ensures long-term reliability, and its compact size makes it ideal for placement almost anywhere. Primo’s Countertop Water Dispenser utilizes 3-5 gallon bottles, which eliminates waste associated with single-use bottles and filters.

Primo Countertop Water Dispenser Customer Review Analysis

primo water dispenser reviews1
  • Reviews: 193
  • Review Rating: 3.5 out of 5 stars

Countertop Water Dispenser Customer Views


Many reviews expressed satisfaction with the Primo countertop water dispensers, noting that they solved their water problems with this lightweight dispenser. However, many buyers voiced concerns about the water dispenser’s quality, including how it frequently leaks all over the floor.


While a few consumers thought the countertop dispenser’s appearance was appealing, there were a considerable number of unfavorable reviews regarding the reservoir’s construction, which included observations such as “This dispenser is never able to fill the reservoir with enough water to fill more than a 5 oz. cup.” It must be jiggled after each cup to refill the reservoir.”, “I dislike the small reservoir; I become irritated before I ever obtain the desired amount.”, and “This literally does not dispense water.” I’m obtaining an ounce or two at a time till it fully ceases. “

Primo Portable Water Dispenser Review

primo water dispenser reviews
Source: Primo Water

Primo’s Manual Water Dispenser dispenses fresh, room temperature water instantly. The water pump’s simple design ensures long-term durability, and its compact size makes it easy to transport and install. Primo’s Manual Water Dispenser accepts 3 or 5 gallon bottles, which eliminates waste associated with single-serve bottles and filters.

Primo Portable Water Dispenser Customer Review Analysis

primo water dispenser reviews: Portable
  • Reviews: 317
  • Review Rating: 4.5 out of 5 stars

Primo Portable Water Dispenser Customer Views


In terms of quality, the portable water dispenser received mixed reviews. Numerous reviews expressed their satisfaction with the product’s quality and durability, stating that you can transport a 20-gallon water bottle throughout the home due to its robustness. Additionally, it is quite secure and has strong suction. However, a few reviewers stated that it did not fit their bottles; they feel it is only compatible with Primo bottles. 


Numerous reviewers expressed disappointment that the portable dispenser is only compatible with Primo water bottles.

Convenience of use

One thing that buyers did agree on was how simple it was to use the portable water dispenser. From the ease of installation to the clarity of the instructions and the ease with which the pump operates.

Primo Water Refill Service Review

Primo Water Refill Service
Source: Primo Water

Primo also offers Self-Service Refill Water, which is easily accessible and shockingly affordable, because safer water should not be difficult to find. Simply take the container that best fits your needs to one of Primo’s 25,000 retail locations throughout the United States and Canada and fill it up!

How Do They Work?

The stations are simple to use; simply bring an empty bottle to the nearest Primo water refill station, fill it, and take it home to drink.

How Do Primo Stations Purify Their Water?

To ensure that you receive Primo-quality water at the stations, the brand utilizes a comprehensive purification process that comprises the following steps:

  1. Trap rust, dirt, and pipe scale
  2. Eliminate odors, flavors, and chlorine
  3. Eliminate between 95 and 99 percent of all dissolved solids, including lead, mercury, and fluoride.
  4. Utilize a last polishing filter to ensure exceptional flavor.
  5. Undergo UV sterilization to guarantee the water is of excellent quality.

As you can see, Primo takes every precaution to ensure that you receive the highest quality water available. Primo’s goal is to have a positive impact on the environment, and the brand’s refil water stations are a great way to do so because you can reuse your bottle multiple times. Over the course of its forty-use lifetime, each Primo five gallon bottle saves up to 1,100 single-serve plastic bottles from landfills and oceans.

Primo Water Dispenser Alternatives

Primo Reviews From Other Sources

As part of our GN Guides evaluation of Primo water dispensers, we explored the internet for Primo water user reviews. While the Primo Waters website does not display reviews, the reviews above include comments published on Amazon.

Primo water dispensers have a bad review rating on Trustpilot, with an average rating of 2.7 out of 5 stars from 1,632 reviewers. While the majority of consumers thought the water service was outstanding, there were a few who disagreed. The majority of bad ratings are related to poor customer service; however, a few consumers received malfunctioning dispensers.

The Primo bottom load dispenser received positive ratings on Home Depot, earning a 4.4 star rating from 242 customers; similarly, the brand earned a 4.5 star rating on Best Buy. In general, we noticed a wide range of evaluations; although some customers raved about the quality of the water, dispensers, and customer service, others expressed reservations.

Overall, we found very different reviews for the brand. While some customers loved the quality of the water, their dispensers, and customer service, there were others who disagreed.

Customer Review Examples

Beware of this water dispenser. The cold water button gets stuck after a while, if you have it. The bottom door does not shut properly after a couple months of having it. After speaking to a representative at Primo, the rep offered a discount on another water dispenser. I refused, so I’m waiting for the supervisor to call me. I’m sure they will refuse to have this returned back. I won’t be buying primo water or water dispenser in this household. Hopefully, many people out there will read this post and stay away from Primo water products. Who wants to buy a replacement that will probably also break down? Not me!

1 Star review For The Primo Bottom load water dispenser @Home Depot

Quick delivery to front door. Product just as described. Use daily. Provides coupons for free refills locally. The water does have minerals in, so if you are picky with your taste of water this may not be the product for you. I can’t taste it, and it doesn’t bother me. Great product.

5 star review @Amazon
primo water dispenser review4
Source: primo water

Primo Social Media

Primo has a sizable social media following, with over 29.9k Instagram followers and about 121k Facebook fans. The pages are densely packed with brand-related information.

primo water dispenser review3
Source: primo water

Where Can You Buy Primo Water Dispenser?

We recommend purchasing your primo dispenser straight from the manufacturer’s website, as well as from Amazon, Bestbuy, or Walmart. You can also sign up for the Primo water delivery service on the brand’s website.

Primo Promotions and Discounts

Primo Water routinely gives its consumers fantastic promotions. They are currently offering up to 30% off a number of their dispensers at the time of writing this article. Additionally, with each order, you’ll receive a free refill voucher and a buy one, get one free exchange coupon. For the most up-to-date offers, visit the brands’ sale pages.

primo water dispenser review2
Source: primo water

Contact Primo

If you require any more information, or if you need to contact the brand directly, you can contact their support team:

  • Live Chat
  • Email using the contact form
  • Call: 1 (800) 728 5508
  • Check out their support pages

Primo Frequently Asked Questions

primo water dispenser review1
Source: primo water

Primo Shipping Policy

Shipping is only available inside the 48 contiguous states of the United States. Primo Water’s delivery fees are determined by your location and the amount of water you order, all of which is estimated at the time of purchase. The brand does not ship worldwide, but they do work with partner firms to ensure that their products are available if you live outside of the United States.

primo water dispenser review
Source: Primo Water
Scroll to Top