Steve Madden Reviews: What Makes This Shoe Brand So Popular?

Steve Madden

4.25

Quality

4.8/5

Value For Money

4.3/5

Customer Service

3.8/5

Pros

  • Innovative, high-quality shoes
  • Affordable shoes
  • The sustainable Cool Planet range.
  • You get 20% off your first order by signing up
  • Available worldwide.

Cons

  • There are some customer service complaints

Steve Madden is an iconic shoe brand known for its innovative, fashionable, and one-of-a-kind designs. 

This Steve Madden guide examines the lifestyle collection and weighs the brand’s advantages and disadvantages.

The SM brand is now a true lifestyle destination for footwear, handbags, and accessories and is now sold in over 80 countries.

Steve Madden shoes review

STEVE MADDEN FACTS

FOUNDED: Steve Madden in 1990

BASED IN: Long Island City, New York

PRICING: $$

BEST KNOWN FOR: Innovative, Fashionable and Unique Shoes, Handbags and Accessories.

MOST POPULAR PRODUCTS: Skyler Tan Sandals, Maxima Blush Multi sneakers, Halen Men’s Boots

OTHER BRANDS YOU’LL LOVE: Shoedazzle, Vasque Boots, Duke and Dexter

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Steve Madden Review

For thirty years, Steve Madden has been creating fashionable shoes, handbags, and accessories. The Iconic brand is most well-known for producing high-quality, one-of-a-kind, and innovative footwear.

Where Are Steve Madden Shoes Made?

Steve Madden currently manufactures most of its products in China; however, as a result of the US-China trade war, the company is moving away from China and diversifying its sourcing.

This year, the company is expected to procure goods from countries such as Mexico, Cambodia, Brazil, and Vietnam.

The brand currently operates manufacturing facilities in León, Mexico; Brazil; and Vietnam — all of which have emerged as popular sourcing destinations as the trade relationship between the world’s two largest economies remains uncertain.

Are Steve Madden Shoes True to Size?

Our research indicates that most of Steve Madden’s customers believe the brand’s shoes run true to size, but a small percentage believe you should size up.

At the end of the day, all shoes fit and feel differently, so we recommend reading the reviews displayed on the shoe’s page before making a purchase.

Women’s Steve Madden Shoes Sizes

US SizesEuro SizesUK Sizes
4352
535 – 363
636 – 374
737 – 385
838 – 396
939 – 407
1040 – 418
1141 – 429
1242 – 4310
SM Women’s shoe sizes comparison chart

Women’s shoes are also available in half sizes.

Steve Madden Women’s Shoes Review

Steve Madden’s Kandi Flats Review

Steve Madden shoes review

This season, luxury takes the form of KANDI, a luxurious loafer-slide embellished with a horse bit.

Combine with a cashmere sweater and relaxed skinny trousers for an effortless-elegant look from head to toe.

These flats have a 0.5-inch heel, an upper made of leather or synthetic material, a lining made of synthetic and fabric, and a synthetic sole.

The Kani Flats by Steve Madden retail for $69.95 and come in camel suede, black crocodile, black leather, and white leather.

Nearly 300 customers have given these flats an average rating of four stars.

Customers commented on how soft and comfortable the shoes are and how they add elegance to an outfit.

Numerous reviewers advised prospective customers to size up because the flats can run small.

Steve Madden’s Lessa Heels Review

Steve Madden heels review

LESSA — a perfectly proportioned platform sandal with a high heel and feminine ankle strap pairs perfectly with formal gowns and flirty “going-out” ensembles.

Suede, lucite, or synthetic uppers, a synthetic sole, and a 1.25-inch platform define these 4.75-inch heels.

Steve Madden’s Lessa heel retails for $109.95 and is available in a variety of colors.

These heels have received a 4.3-star rating from over thirty customers.

Customers praised the shoes’ flawless fit; and shared that the heels are comfortable and sexy, and they adored the compliments they received.

Love the color and shoe. I have wide feet, so I opted for a larger size, but it seemed like these shoes run small. I feel like I should have ordered two sizes up. Other than that, great shoes pretty comfortable.

Four-star Review @Steve Madden.

Steve Madden Boots Review

Steve Madden’s Tyclone Black Leather Chelsea Boots Review

Steve Madden Chelsea Boots review

These chic black leather Chelsea boots with a two-inch heel feature a fabric lining, a man-made sole, and a ten-inch shaft circumference.

The Tyclone Black Leather Chelsea Boots by SM retail for $99.95.

From 55 reviews, these Chelsea boots received an average rating of 4.2 stars.

Customers commented on how comfortable and stylish the Chelsea boots are and how well they pair with various outfits.

A few negative reviews highlighted how narrow and stiff the Chelsea boots were, in addition to running small.

Steve Madden’s Evelina Booties Review

Steve Madden booties review

The EVELINA boot has a sizzlin’ hot look and a breezy feel thanks to its sky-high stiletto heel and aerated knit upper.

Step into this open-toed beauty and flaunt your new Pedi!

These 4.5-inch heeled booties are constructed of Textile and vegan leather, have a Textile lining, a Vegan leather sock, and a Synthetic sole.

Evelina booties by Steve Madden retail for $119.95 and are available in black, bone, burgundy, and pink.

Sixteen reviewers gave the booties an average rating of 4.1 stars.

Reviews stated these booties were extremely high but extremely comfortable and, of course, looked fabulous.

One customer advised that because the shoes are so high if you are not accustomed to wearing heels, bring some flats.

The fit was fine except for the way the shoe is made near the toes. I didn’t like how the top of the toe opening fit across right on the main “knuckle” of my ties do that is rubbed in a very uncomfortable manner. Also, the opening exposed too much toe that it gave a weird look.

The feel of the fabric was excellent, and I liked how it slides on my foot. Read more about the review stating Too much toe exposure, size was perfect. It would have been a perfect bootie if the toe opening was lower so that less toe was exposed and the top of the opening was over a part of the toe that doesn’t bend. I had to return them.

Two-star Review @Steve Madden

Love this pair!! Perfectly goes with my Wardrobe.

Five-star Review @ Steve Madden

Steve Madden’s Troopa Combat Boots Review

Steve Madden combat boots review

This is THE ULTIMATE COMBAT BOOT!

The TROOPA is a combat boot that will get you noticed. They’re being worn by chic girls the world over with everything from leggings and flannel to floral summer dresses.

Lace-up combat boots with a one-inch heel feature a leather or velvet upper, a man-made or leather lining, a synthetic sole, and an inside zipper.

The Troopa Combat boot by Steve Madden retails for $80.95.

Over 1,620 customers have rated these combat boots 4.4 stars.

Customers commented that these boots would never go out of style because they are so comfortable, simple to put on and take off, and are versatile.

There were a few one-star reviews; some customers expressed disappointment that the combat boots smelled of polish, while others felt the boots’ quality was insufficient for the $80 price tag

This boot is so comfortable from the first wear, and it’s easy to put on and take off due to the zipper. I like the height of the shaft cause you can style it folded and just lace it up to the middle. Great price for the product quality highly recommend.

Five-Star Review @Steve Madden

Very cheaply made: plastic zippers, one zipper was a hard struggle to unzip, the other would not unzip at all, the zippers were not long enough to get your foot into the one boot at all, even with the laces completely loosened! Not worth the $80 price.

One-star Review @Steve Madden

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Steve Madden Sandals Review

Steve Madden Meridian Platform Sandals Review

Steve Madden platform sandals review

The MERIDIAN espadrille is ideal for bohemian ensembles, combining a tall wedge sole with thick foot-hugging straps ensuring a secure fit and stable stride.

Leather and vinyl uppers, a four-inch heel, and a 0.75-inch platform define the platform sandals.

Meridian Platform Sandals by Steve Madden retail for $79.95 and are available in white.

The Platform sandals have received 33 reviews, with an average rating of 4.3 stars.

According to reviewers, the wedges are adorable and comfortable to wear; they go with literally any outfit and are stylish and fun.

Negative comments were made about how uncomfortable and poorly constructed these platform sandals are.

Steve Madden Slides Review

Step into Steve Madden’s BRIELLE slides, and let your stride sparkle! The dazzling upper of this slide is adorned with an array of large rhinestones for an ultra-glamorous look.

These slides have an ornamented vinyl and vegan leather upper, a synthetic sole, and a 0.25-inch heel height.

Steve Madden’s Brielle slides retail for $79.95 and are available in various colors, nude and pink.

There are over 220 reviews for these Steve Madden Slides, with an average rating of four stars.

The customer thought the slides were lovely, well-made, and comfortable. They also dressed up a casual look.

The majority of negative reviews mentioned issues with jewels falling off and the noise made by the jewels while walking.

These are definitely the most gorgeous sandals ever! However, the jewels make so much noise with every step I take that it’s quite embarrassing. Others can definitely hear me coming and going when I’m wearing them. Not a fan

Two-star Review @Steve Madden

Steve Madden Sneakers Review

Steve Madden’s Bobbi30 Platform Sneaker Review

Steve Madden sneakers review

BOBBI, which is part of Steve Madden’s 30th Anniversary Capsule Collection, features a frame-enhancing flatform sole that brings just the right amount of fun.
Combine with a pretty midi dress and denim jacket for a 90s-inspired look.

These platform sneakers feature a 1.75-inch platform and leather, fabric, or man-made upper.

The Bobbi platform sneakers by Steve Madden retail for $69.95 and are available in various colors.

These sneakers have a 4.3-star rating.

Reviewers shared these sneakers are comfortable, true to size, and high-quality.

A few negative reviews were pointing out the material’s cheap appearance and the lack of arch support.

Check Out The Great Range of Steve Madden Sneakers

Steve Madden Men’s Shoes Review

Steve Madden’s Men’s Shoe Size Comparison Chart

US SizesEuro SizesUk Sizes
6395.5
7406.5
8417.5
9428.5
10439.5
114410.5
124511.5
134612.5
144713.5
154814.5
164915.5
Steve Madden shoe size chart

Shoes are also available in half sizes.

Steve Madden’s Pointe Mens’ Loafers Review

Steve Madden loafer review

No shoe collection is complete without a pair of well-fitting loafers.
They pair perfectly with suits, shorts, and business attire. That is to say, they are incredibly adaptable.

Steven Madden’s Pointe loafer has a classic design. It has a leather upper and a synthetic outsole, as well as a one-inch heel.

This is an excellent loafer that you can wear daily.

The Point Men’s Loafers by Steve Madden retail for $119.95.

Two reviewers rated these men’s loafers five stars, and both highly recommended them.

Steve Madden’s Evanne Sandals Review

Steve Madden mens sandals review

Slip into EVANNE for a breezy summer look! This dual-strapped men’s sandal can be worn from the beach to brunch and is equally at home with shorts or a pair of casual pants. 

Uppers, linings, and soles are all made of synthetic materials. 

The Evanne Sandals by Steve Madden retail for $39.95.

Steve Madden Kids Shoes Review

Steve Madden JTravel Kids Shoes

Steve Madden kids shoes review

This studded kids sandal is an absolute must-have for the little people in your life.

With her skinny straps crossed and metal pyramid studs, she’s ideal for dressing up those sweet little dresses.

The Junior Travel sandal by Steve Madden retails for $50.

One reviewer gave these children’s sandals a three-star rating, stating that they are adorable, but run small, so size up if your child has wide feet.

Cool Planet By Steve Madden Review

Steve Madden introduced Cool Planet, a sub-brand devoted to affordable, sustainable footwear, in March 2021.

The initial collection includes casual sneakers and sandals constructed entirely of recycled, renewable, and environmentally friendly materials. 

Along with the renewable component, each shoe is manufactured in third-party factories that adhere to strict human rights and environmental standards. 

The shoes are designed for a generation that envisions a world in which fashion and sustainability coexist, where the status quo is defined by using less, reusing more, and being transparent. 

  • Use Less: Utilize materials that conserve natural resources, require less water and energy to manufacture, and are free of hazardous chemicals. 
  • Reuse More: Keeping used materials such as water bottles and memory foam out of landfills and repurposing them is part of the companies effort to close their production loop. 
  • Being Transparent – The company will detail the material composition of each shoe and report on our global tree-planting projects regularly. 

So, how are they going to do this:

Superior Materials 

Steve Madden is working hard to create shoes that are more sustainable while still delivering today’s fashion. To do this, they are turning to innovative materials and processes that are gentler on the environment and ensure continuous improvement and adaptation as they learn. 

Outsoles Made from Recycled Materials 

The outsoles from the Cool Planet Range are constructed entirely of recycled plastic and rubber.  Most plastics are made from oil, a finite resource, so this is a significant change. 

Fabrics Made from Recycled Materials 

Recyclable materials divert precious resources away from landfills; they also consume less water, energy, and raw materials during the manufacturing process. 

Shoelaces Made from Recycled Materials 

The Companies shoelaces are made of recycled cotton, polyester, or fibers made from recycled plastic bottles, yet another way they are keeping materials out of landfills. 

Polyurethane Based on Water 

This material is solvent-free and requires less energy to manufacture than conventional PU. Additionally, it generates less waste and pollution of the environment during the manufacturing process. 

Algae Foam

BLOOM®️ is an algae-based EVA foam made with algae biomass that might otherwise contaminate vital water sources. It is a carbon-neutral material that reduces our reliance on non-renewable petroleum.

Superior Packaging

Steve Madden’s shoe boxes are 100% recyclable and comprise 90% post-consumer waste.

Steve Madden Cool Planet Junee Wedges

Steve Madden Cool planet

Confidently walk-in recycled-material wedges that elevate your look to new heights of sustainable style.

These sustainable Wedges feature Suedette straps made from recycled polyester, a faux leather lining made from water-based polyurethane, and a cork-wrapped outsole made from recycled synthetic rubber.

Junee Wedges’s Cool planet by Steve Madden retails for $79.

These wedges have received three reviews thus far, with an average star rating of five.

Steve Madden Cool Planet Maisyy Slip-on Sneakers

Steve Madden cool planet slip on sneakers review

Slip-on sneakers with a fun, modern twist combined with organic, recycled materials equal classic footwear with an ethical edge.

These recycled slip-on sneakers with a one-inch heel feature canvas uppers made with organic cotton. The microsuede lining is made from recycled polyester, and the outsole is constructed entirely of recycled thermoplastic rubber.

Steve Madden’s Maisyy Slip-on Cool Planet sneakers retail for $69.

Thus far, there have been two reviews, both of which have given these camouflage slip-on shoes five stars.

For Every Cool Planet Purchase

Steve Madden Will Plant A Tree

Cool Planet Tree Planting Project

After purchasing your shoes from the Steve Madden’s Cool Planet collection, enter your email address to receive information about your tree planting project.

One Tree Planted is a non-profit organization dedicated to global reforestation efforts. Steve Madden will plant a single tree supporting local biodiversity for every pair of shoes purchased from Cool Planet.

Steve Madden Reviews From Other Sources

GNGuide conducts additional research on Steve Madden shoes as part of this review to gain a better understanding of what Steve Madden’s customers think about the products.

Our search began on the Influenster website.

Steve Madden shoes are extremely popular, with over 3,600 reviews and an average rating of 4.6 stars.

Customers expressed their admiration for this brand of shoes, stating that the quality is exceptional and that they are fashionable and classy.

Customers made more positive comments about the Steve Madden brand’s incredible designs and fit.

There were various negative reviews, the majority of which were directed at the company’s customer service team; orders were not received, customers had difficulty obtaining refunds for ill-fitting shoes, and shipping times were lengthy.

I recently got the “chunky match pink trainers” as a gift for Mother’s Day, and I love them. Comfy, fashionable, and look amazing with a pair of joggers. I would say order a size bigger, and they’re quite small to start with.

Five-star review @Influenster

The main webpage states “free ground shipping on orders over $50”, but what it fails to state is that sale items are NOT included in this, and shipping is $8.95. This is extremely misleading advertising. Companies should stop sneaking money out of their customers and be honest in their advertising.

One-star review @Influenster.

Steve Madden did not fare as well on the Trustpilot site. However, there were far fewer reviews than on the Influenster site.

81 percent of the 16 reviews gave the brand a negative rating and expressed dissatisfaction with their orders.

As with the negative reviews we discovered, customers complained about the company’s poor customer service.

Steve Madden’s Facebook page has over 1.4 million likes, 224 people have expressed their opinions about the brand on the social media platform, and the company has a 2.5-star rating. Once again, poor customer service was a common theme in the reviews.

Steve Madden’s Instagram account has over 2.6 million followers and posts new and exciting designs regularly.

Steve Madden purse review

Steve Madden Promo Codes, Coupons, Promotions, and Discounts

GNGuide has discovered no discount codes for Steve Madden Shoes as part of this review.

There are, however, in addition to regular sales you can save money by becoming an SM Pass member.

Become an SM Pass Member

Join the Free Steve Madden Pass and receive free shipping on orders over $50, 20% off your first purchase, and 10% off all subsequent purchases.

For $49.95, join Steve Madden Pass+ and receive free shipping on orders over $50, 30% off your first purchase, and 20% off all subsequent purchases.

Subscribe to the SM Pass here.

Where Can You Buy Steve Madden?

The complete SM collection is available at stevemadden.com.

Alternatively, the shoe collection is available in a variety of stores across the country.

Steve Madden Frequently Asked Questions

Steve Madden Shipping Information

Standard orders under $50 will be charged $8.95 in shipping and should arrive within three to seven business days.

Orders over $50 in value will receive free shipping (limited time only.- please check the SM website).

Free shipping is only available to addresses within the United States of America, excluding Alaska, Hawaii, the US Virgin Islands, Puerto Rico, Guam, and military and Air Force bases.

Two-day delivery is $18 and takes approximately two business days, while next-day delivery is $30 and takes about one business day.

Shipping is $24.95 per order to Hawaii and Alaska, and your package should arrive within seven business days.

Customers from the US Virgin Islands, Puerto Rico, and Guam should allow up to two weeks for delivery and will be charged $24.95 per order.

Customers from military and Air Force bases will pay $14.95 per order, with delivery taking approximately one to two weeks.

Steve Maddens Return Policy

Except for clearance items, which are final sale, all unworn merchandise may be returned within thirty days of delivery.

Returns will be credited to the original payment method.

Returns and exchanges are accepted at any Steve Madden store, via email, or in person.

Sm (Steve Madden) reviews

How To Take Care Of You Steve Madden Shoes

To keep your Steve Madden shoes looking great, you can follow the steps:

Shoes or belt buckles  – Utilize a previously used toothbrush and some toothpaste. Then, using a damp rag, wipe away. 

Cowhide, calfskin, and kidskin – Maintain a high level of polish. Polishing shoes maintain their appearance and soften the leather. As a preventative measure, several coats of transparent polish should be applied before the shoes are worn for the first time. 

Shoes made of fabric – Hand wash and air dry some fabric shoes at least once a month to keep them looking new. Maintain the shape by stuffing it with newspaper and replacing it as it becomes saturated. Newspaper assists in expediting the drying process. 

Nubuck – To remove surface dirt, wipe with a cloth or use a soft brush. 

Patent Leather – With a damp cloth, wipe away surface soil. Apply a soft cream polish or a thin film of Vaseline petroleum jelly on an as-needed basis. Apply conditioner or preservative to leather to keep it flexible—clean patent leather with Windex for best results. 

Animal reptile (alligator, lizard, crocodile, snake) – Only a soft cloth wiped with the grain should be used to polish the snakeskin. A light spray of hairspray will assist in keeping the grain down. 

Satin – Visits to the dry cleaners regularly will keep them looking new. 

Suede footwear – Clean with a suede brush or light sandpaper. This raises the nap of the leather and also helps to remove dirt. Never use water on suede, as the dissolved minerals will typically cause spotting. You can use fine sandpaper to remove stains such as paint or glue. Spots can be removed using a gum eraser or the soft side of an emery board. 

About Steve Madden

Steve Madden started as a modest $1100 investment in 1990 has grown into one of the footwear industry’s most recognizable brands.

Steve Madden revolutionized the shoe industry from a factory in Queens, New York, by fusing years of expertise with unique, innovative, and creative designs.

Influenced by rock’n’roll and his New York upbringing, his vision of providing an opportunity for on-trend individuals to express their uniqueness is innovative, bold, and inspiring.

Steve Madden Contact Details

You can contact the Steve Madden Customer Service team in various ways:

  • Call them on 1 (888) 762 3336
  • Live chat is available at the top and bottom of every page.
  • Email: Info@stevemaddendirect.com
  • Address: Steve Madden Ltd, Attn: Director of customer service, Ecommerce, 52 – 16 Barnett Ave, Long Island City, NY 11104.

Is Steve Madden Worth It?

The majority of Steve Madden reviewers expressed positive sentiments about the brand, stating that the shoes were incredibly stylish, comfortable, and affordable.

These shoes would be an excellent addition to any wardrobe, and with so many styles available, you’re sure to find the perfect pair for any occasion.

While the shoes are not inexpensive, they are also not the most expensive branded shoes, and thus we believe they offer excellent value.

During our review, we came across several negative reviews, most of which focused on the company’s poor customer service, but these accounts for a small percentage of reviewers.

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